1. Information We Collect
We collect information in three main ways:
- Information you provide directly when you submit a quote form, contact us by WhatsApp, phone, or email, or enter into a sales, delivery, installation, or service arrangement.
- Technical data such as pages viewed, approximate location, device type, and browser information through analytics tools, but only after you consent to cookies.
- Communication records including WhatsApp messages, emails, and call notes connected to your enquiry, installation, service request, or support case.
2. Types of Personal Data
The personal data we may process includes:
- Name and contact details such as phone number and email address.
- Company or organisation name and your role.
- Business location, delivery address, or installation site details.
- Project specifications, equipment requirements, and service history.
- Any other information you choose to include in your message or documents.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and prepare quotations.
- Design, supply, install, repair, and maintain cold rooms, morgue units, and kitchen equipment.
- Arrange deliveries, commissioning, and on-site support visits.
- Provide warranty support, repairs, and spare parts assistance.
- Improve our website and marketing using aggregated analytics data.
- Meet legal, tax, accounting, and record-keeping obligations.
4. Cookies & Analytics
Our website displays a cookie consent banner before activating Google Analytics. Analytics cookies are only enabled after you click Accept. These cookies help us understand how visitors use our website so we can improve navigation, content, and performance.
You can withdraw consent at any time by clearing your browser cookies and revisiting the site.
5. WhatsApp, Phone & Email
When you contact us through WhatsApp, phone, or email, we use the information you share to answer your enquiry, provide quotes, arrange work, and support you as a customer. Conversations may be retained as part of our customer service and project records.
6. Legal Basis
We process personal data on the following bases:
- Contract to take steps at your request before entering into an agreement or to fulfil a contract with you.
- Legitimate interests to operate, secure, and improve our business responsibly.
- Consent for optional analytics cookies and any marketing communications that specifically rely on your permission.
7. Data Retention
We keep enquiry and customer records for as long as reasonably necessary for quoting, delivery, installation, warranty, maintenance, and compliance purposes. Where possible, analytics data is stored in aggregated or pseudonymous form.
8. Sharing Your Data
We do not sell your personal data. We may share limited information with:
- Trusted logistics or installation partners involved in delivery and setup.
- Service technicians who support repairs, commissioning, or maintenance.
- Professional advisers or authorities where disclosure is required by law.
9. Your Rights
Subject to applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to object to or restrict certain types of processing. To make a request, please contact us using the details below.
10. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No website, device, or communication channel is completely secure, so please avoid sending unnecessary sensitive information online.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, contact:
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page together with the effective date shown above.