Everything buyers ask before choosing cold rooms, refrigeration parts, and commercial equipment.

Most standard quote requests are handled within business hours and can be issued within 2 to 24 hours. Larger cold room, morgue, or multi-item project quotes may take longer because we first confirm sizing, load, and site requirements.

Send the product name or category, quantity, your location, intended use, and any dimensions or target temperatures you already know. For cold rooms, room size and purpose are especially important.

Yes. We regularly guide buyers who only know the business need, for example butcheries, hospitals, bakeries, supermarkets, mortuaries, and restaurants. We can narrow down the right equipment based on space, usage, and budget.

Once you approve the quotation, we confirm stock, delivery scope, installation needs, and payment terms. After that, we reserve the item or schedule the project according to the agreed timeline.

Yes. We supply in Nairobi and can arrange delivery to towns and counties across Kenya. Timing depends on the item, route, and whether installation is included.

Yes, for selected categories including cold rooms, morgue refrigeration, and refrigeration systems. Some smaller equipment is supply-only or delivered ready to use with minimal setup.

Simple deliveries can be completed the same day. Standard cold room installations often take 2 to 4 days, while larger or more technical projects may take longer depending on piping, electrical work, and site readiness.

Clear access, power availability, suitable floor condition, and any required civil works should be prepared in advance. We advise on the specific requirements once the project scope is confirmed.

Yes. If you already have your own installer or project team, we can supply PU panels, cold room doors, and related accessories as supply-only items.

Panel thickness depends on the target room temperature and use case. Chiller rooms, freezer rooms, and morgue applications do not use the same insulation specification, so we help you size this correctly before supply.

Yes. We handle compact rooms for shops and restaurants as well as larger commercial projects for institutions, warehouses, and food handling operations.

Yes. We can provide the full package including panels, door, condensing unit, evaporator, control components, piping, and installation support where required.

Yes. We supply different capacities depending on the number of bodies, available space, and the institution’s expected load.

Yes. We can recommend configurations based on room layout, circulation space, target storage capacity, and operating conditions.

Yes. We can supply, install, test, and commission morgue refrigeration systems, subject to the project scope and site readiness.

Yes. We can prepare structured quotations for hospitals, counties, contractors, and procurement teams that need clear product and scope descriptions.

Yes. Share the room size, application, temperature range, and location. We can recommend a matched setup rather than leaving you to guess component sizing.

Yes. We work with end users and trade buyers sourcing condensing units, evaporators, cold room accessories, and other refrigeration parts.

Yes. Refrigeration components should be installed by qualified technicians because refrigerant handling, electrical work, and system balancing affect performance and warranty.

Yes. We support customers with follow-up spare parts sourcing and can help identify replacement parts based on the installed system or product supplied.

Warranty depends on the item category and whether it is a full system or component supply. Most major refrigeration units include a 1-year warranty on key components, and exact terms are confirmed on quotation.

Yes. We support after-sales needs through troubleshooting guidance, spare parts coordination, and repair or maintenance assistance for supported equipment.

It depends on the product and the installation quality. For technical equipment, poor installation can void warranty, so we recommend professional installation and clear commissioning records.

Contact us by phone, WhatsApp, or email with the product name, issue, location, and photos or videos where possible. This helps us guide you faster and arrange the right support.

Payment terms depend on the product and whether the order is a stocked item, a supply-only project, or a custom installation. We confirm terms during quotation and order confirmation.

Yes. We routinely issue quotations for businesses, hospitals, schools, contractors, and institutional procurement teams.

Yes. We can quote bundled orders that combine refrigeration equipment, cold room parts, or kitchen equipment so your procurement is easier to manage.

For the fastest response, call or WhatsApp us directly on +254 704 035 640. For formal requests, you can also email info@coldroomexperts.co.ke.